Privacy & Cookie Policy

Preservation of your privacy is important to Healing Little Hearts (a charity registered in England and Wales, registered charity number: 1130194) and we are committed to letting you know how we use your personal information and to making only responsible use of your data.

  1. Information about you

1.1        We will collect personal information from you when you or your organisation enquire about our activities, register as potential donor or subscribe to any of our newsletters. This may include your name, title, email address, physical address, telephone numbers and job title.  We may also ask for some additional, non-personal information.

  1. Our use of this information

2.1       Your personal information will only be used to process your requests, to provide you with information relating to our Charity. We may use your information to:

  • Process a donation you have made.
  • Process orders that you have submitted.
  • To carry out our obligations arising from any contracts entered into by you and us.
  • Questions queries and feedback you leave including your email address if you send us an email
  • If you send us feedback, you message will be kept

2.2       Any information we collect is used to:

  • Improve the content and design of the website.
  • Let you use interactive features, when you chose to do so
  • Contact you, with your permission

We never share your information with other organisations for marketing, market research or commercial purposes and we do not pass your personal information to any other website.

2.3 If you enter your postal address or telephone number into any of our online forms, we may use these details to contact you, unless you ask us not to. If you have given to us your postal address or telephone number and would prefer not to be contacted by these means, please email us on info@healinglittlehearts.org.uk

  1. Security

3.1       We will take reasonable precautions to prevent the loss, misuse or alteration of information you give us.

3.2       Communications in connection with this service may be sent by e-mail. For ease of use and compatibility, communications (other than payments where applicable) will not be sent in an encrypted form unless …………………….

3.3       Healing Little Hearts would like to keep in touch with you about the work that it carries out in savings lives of children around the world, its fundraising appeals and opportunities for you to support us as well as the products and services you can buy.

We will never sell your data and we promise to keep your details safe and secure.

You can change your mind at any time by emailing info@healinglittlehearts.org.uk

Please contact us at the same email address if you believe that information we hold about you is inaccurate and want it to be corrected.

3.4       The transmission of information over the internet is never completely secure. We will do our best to protect your personal data but cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. We use strict procedures and security features to prevent any unauthorised access.

  1. Disclosure of your information

4.1       We may disclose your personal information:

  • If we are under a duty to disclose or share visitors personal details to comply with legal obligation
  • For law enforcement purposes
  • To apply our terms of use and other agreement

5 .Our Cookie Policy

Cookies are small text files stored on your device when you access most websites on the internet or open certain emails. Among other things, cookies allow a website to recognise your device and remember if you have been to the website before. We use the term cookie to refer to cookies and technologies that perform a similar function to cookies (eg tags, pixels, web beacons, etc). Cookies can be read by the originating website on each subsequent visit and by any other website that recognises the cookie.

We use these to improve our user’s experience of our website, temporarily store data and understand the parts of the website that users are visiting.

We use cookies in order to make our website easier to use and, to support the provision of information and functionality to you.

Cookies are also used to help us gather statistics on the use of our website anonymously. as well as to provide us with information about how the website is used so that we can make sure it’s kept as up to date, relevant and error free as we can.

By using our website you agree to our use of cookies, including setting and reading cookies on your device. You can choose to restrict or block cookies through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org

Whilst certain cookies may be set as soon as you visit a website, you can remove them using your browser settings – but this may impact the functionality or performance of the website.

Please note that third parties (including, for example, advertising networks and providers of external services like website analysis services) may also use cookies, over which we have no control, although we may receive services from these third parties (including, for example, for targeted advertising purposes and website analytics).

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